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"You provided simply some of the best customer service I've received from a net-based or brick-and-mortar business..." Crystal and Nick, I just wanted to commend you both for the outstanding customer service you provided me. You might recall I had the Tivo unit that was emitting an unbearable high-pitched ring. You made the exchange process quick and painless. The new unit is working great. We love it. You provided simply some of the best customer service I've received from a net-based or brick-and-mortar business. Great job. I'll be recommending your company to others who are interested in cutting their cable service. Thanks again. Paul Morgan, Lynnwood, WA __________________ "Desperate Times ask for desperate measures..." Dear Team, Desperate Times ask for desperate measures. I received my system last night and the installation guy will be at my home today by 1:00PM. I appreciate your fast service and your professionalism. I will recommend your company to all my friends and coworkers when they are looking for a good system provider. Thank you for your service, Alma Vieritz, Lugoff, SC __________________ "He was by far one of the best and most caring people who has ever worked on our home..." Just wanted to thank you for a job well done. Our system was installed Saturday by your technician Sam. He was by far one of the best and most caring people who has ever worked on our home. He worked with great skill and concern as if he were working on his own home. He is an excellent representation of your company. The system works perfectly and we are extremely pleased. Will definitely recommend your company to our friends. Thanks Again, Rosemary Feinman, Pembroke Pines, FL __________________ "The only problem I'm having is trying to figure out what to do with so many channels now..." Nick, You guys sure are *Rapid*! Thanks. The installer called the day I received the equipment, and installed it the next morning. The only problem I'm having is trying to figure out what to do with so many channels now... Thanks again for all your courteous and professional support. I look forward to doing business with you again in the future. I'll be sure to pass Rapid Satellite's web site on to my friends and family when they are in the market. Regards, Stephen Gehres, Grapevine, TX __________________ "I am very impressed with the service I have received thus far..." Thank you very much for your prompt response. I am very impressed with the service I have received thus far. Thank you, Will Polyniak, Glen Burnie, MD __________________ "Everything from the web site to the customer service person (Solomon) to the installation exceeded my expectations" Nick, I wanted to take a moment to express my satisfaction with a recent DirecTV installation order that I placed with you. Everything from the web site to the customer service person (Solomon) to the installation exceeded my expectations. I definitely will be recommending you to others. Eric Nagel, Alpharetta, GA __________________ "All I can say is WOW!!!!" All I can say is WOW!!!! I was very skeptical about ordering my DIRECTV online, but you guys proved me wrong. Your service from beginning to end was SOOOOO EASY! You definitely will be recommended by me. Delivery of my product was fast and set up for installation was even faster. I am enjoying my purchase now and I thank you very much for such awesome customer service!! Keep up the good work! Sincerely, Kristin Swift-Ramirez, Los Angeles, CA __________________ "truly a class act!" Nick, Wanted to once again compliment you on your service. One of the receivers in my three-room installation went "belly-up" after two days with apparently a faulty power supply. I sent a note to your Returns area and they had a replacement promptly overnighted to me. Besides the speedy service, the best part was that you trusted me and shipped one without having first received the faulty receiver back. Your firm is truly a class act! Eric Nagel, Alpharetta, GA __________________ "... answered all of my questions wonderfully" I just wanted to let you know that your associate Nick Colbert was extremely helpful and kind in helping me order my DIRECTV system and answered all of my questions wonderfully. As I am sure that you are aware, he is a valuable asset to your company, and deserves such recognition. Tamara Myers, South Park, PA |
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